AI chatbot
An AI chatbot that answers from your own knowledge
Give the AI your files, pages and FAQs, connect your own OpenAI, Claude, Gemini or DeepSeek key, and let it answer the questions you get every day, with your team one click away.
Included in Premium and higher plans, not in Starter. Free for 7 days. Card required; cancel before the trial ends and you will not be charged.
How it works
From your FAQs to your first AI reply
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Connect your AI key
Add a key for OpenAI, Claude, Gemini or DeepSeek under Integrations. Your provider bills you for what the AI uses.
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Add your knowledge
Upload files, add web pages and FAQs, and group them into collections. Knowledge search needs OpenAI or Gemini.
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Add an AI Reply step
Write the instructions in a flow's AI Reply step, or start from the AI Customer Service bot or AI Lead Qualification bot in the automation templates.
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Test, then publish
Try your prompt in the step's playground, then publish the flow. Drafts never answer customers.
Your AI provider
Bring the AI provider you already use
Connect your own OpenAI, Claude, Gemini or DeepSeek key. Keys are encrypted and never shown in your browser again. AI Knowledge needs OpenAI or Gemini.
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OpenAI
- Answers from your AI Knowledge
- Searches the web
- Lets you set the reasoning effort
- Calls your own API with custom functions
- Updates contacts and hands chats to your team
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Claude
- Searches the web
- Calls your own API with custom functions
- Updates contacts and hands chats to your team
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Gemini
- Answers from your AI Knowledge
- Searches the web
- Calls your own API with custom functions
- Updates contacts and hands chats to your team
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DeepSeek
- Works with a custom base URL
- Calls your own API with custom functions
- Updates contacts and hands chats to your team
AI Knowledge
Teach it what you know
Add the material your team already answers from, group it into collections and choose which collections each AI Reply step can search.
- Files in PDF, TXT or MD format, up to 20 MB each
- Web pages one by one, a list of page addresses, or a sitemap of up to 100 pages per import
- FAQ entries and pasted text
- Test knowledge shows the snippets it finds for a question
- Knowledge sources per workspace: 200 on Premium, 1,000 on Agency and 1,000 on Unlimited
Tools
More than answers
An AI Reply step can look things up, keep the contact record current and call in your team.
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Search your knowledge and the web
Document search over your AI Knowledge collections with OpenAI or Gemini, and web search with OpenAI, Claude or Gemini.
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Update the contact
Read the contact's details, update a phone number, move the pipeline stage, add or remove tags, add a note and fill in custom fields.
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Bring in a person
Move the chat to the unassigned queue, assign it to an agent or hand it over to a human when a question needs one.
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Call your own systems
Custom functions are HTTP calls the AI can make, with parameters you describe in JSON Schema, for example to look up an order in your own system.
Control
You stay in control
The AI answers only where you add an AI Reply step, and one switch turns every AI reply off.
- AI replies run only in flows with an AI Reply step
- A workspace switch in Conversation rules stops every AI step at once, while the rest of each flow keeps running
- A wait of up to 5 seconds before an AI reply
- A fallback message for when the provider returns an error or nothing at all
- A Clear AI Memory step to reset what the AI remembers about a chat
- A playground in every AI Reply step to test your prompt first
In the inbox
Suggested replies for your team
With your key connected, teammates can ask for a suggested reply in the unified inbox and edit it before they send.
- Suggest a reply with AI drafts an answer to the conversation that is open
- A teammate reads it, changes what is needed and decides whether to send
- Saved replies and internal notes sit right beside it
Good to know
Costs, care and the rules
AI replies go out without a person checking each one, so set them up with the same care as anything you send in your name.
- Your AI provider bills you for usage on your own OpenAI, Claude, Gemini or DeepSeek key, and Postocial doesn't charge per AI reply
- Your plan's AI credits pay for the writing assistant and AI images in the post composer, not for AI replies
- Check your prompts and knowledge sources, because AI answers can be wrong
- Tell people they are talking to an automated assistant where the law requires it
- Keep a way to reach a person, such as a Handover to Human step
FAQ
AI chatbot questions
Which AI providers can I use?
OpenAI, Claude, Gemini and DeepSeek, each with your own API key. AI Knowledge, the library of files and pages the AI searches, needs OpenAI or Gemini.
Do I need my own API key?
Yes. AI replies run on a key from your own account with one of these providers, and the provider bills you for the usage. Connect it under Integrations. Until you do, an AI Reply step cannot be set up.
Does it use my plan's AI credits?
No. AI replies, AI Knowledge and suggested replies in the inbox run on your own provider key. Your plan's AI credits pay for the writing assistant and AI images in the post composer.
Can it answer from my website?
Yes. Add pages one at a time, paste a list of addresses or import a sitemap, up to 100 pages per import. AI Knowledge needs OpenAI or Gemini, and with OpenAI, Claude or Gemini the AI can also search the web.
Can it reply on WhatsApp and Instagram?
Yes. Add an AI Reply step to a flow for your WhatsApp number, Instagram account, Facebook Page or website chat. Each channel's rules still apply, such as WhatsApp's 24-hour window for free-form replies, and Meta bills WhatsApp messages to your WhatsApp Business account. As on any channel, message only people who wrote to you first or opted in.
Can it hand a chat to a person?
Yes. The AI can move a chat to the unassigned queue, assign it to an agent or hand it over to a human, and any flow can include a Handover to Human step. Teammates can also pause the bot from the inbox and take over.
Can I turn AI replies off at once?
Yes. One switch in Conversation rules stops every AI step in the workspace at once, and the rest of each flow keeps running.
Does the AI see my customers' messages?
The provider you connect receives what each reply needs, such as your instructions, the recent messages you let it read and the knowledge it finds, under your own agreement with that provider. Our privacy policy explains how AI features handle data.
Answer the easy questions automatically
On Premium and higher plans, connect your AI key, add your FAQs and test an AI reply during the free trial.
Free for 7 days. Card required; cancel before the trial ends and you will not be charged.