At a glance
- Every plan starts with a 7-day free trial. A card is required, and we charge it when the trial ends unless you cancel before.
- Plans renew automatically every month or year, in euros, until you cancel.
- You can cancel anytime from the Billing page. Your plan stays active until the end of the period you paid for.
- We don't refund partial periods, except where the law requires it.
Free trial
- Every plan comes with a 7-day free trial of the plan you choose, with all of that plan's features included.
- A card is required to start the 7-day free trial. When the trial ends, we charge your card for the plan you picked, unless you cancel before.
- The charge is for the plan and billing period you chose, monthly or yearly.
- To avoid the charge, cancel from the Billing page before the trial ends. If you cancel during the trial, you won't be charged.
- We may limit free trials to one per customer.
Billing and renewal
Prices are in euros (EUR). A yearly plan costs ten times the monthly price, which gives you two months free.
| Plan | Billed monthly (EUR) | Billed yearly (EUR) |
|---|---|---|
| Starter | €19.99 per month | €199.90 per year |
| Premium | €29.99 per month | €299.90 per year |
| Agency | €99 per month | €990 per year |
| Unlimited | €199 per month | €1,990 per year |
- Your subscription renews automatically at the end of each billing period, for the same period, until you cancel. We charge the payment method on file at each renewal.
- Prices exclude VAT. Where VAT or a similar tax applies, we add it at checkout so you see it before you pay.
- If our prices change, we'll tell you at least 30 days before the new price applies. It starts with your next renewal.
- See the pricing page for each plan's features and limits.
How to cancel
- Log in to Postocial.
- Open the Billing page.
- Choose to cancel your subscription.
- Your plan stays active until the end of the period you already paid for, and we won't charge you again.
- Can't log in? Email hello@postocial.com from the email address on your account, and we'll cancel for you.
- Canceling doesn't delete your account. To remove your data, delete your account in the app after you cancel.
Our billing help guide walks through each step.
Refunds
- No refunds for partial periods. When you cancel partway through a month or a year, you keep access until the period ends, and we don't refund the time left. This applies to monthly and yearly plans.
- Where the law requires a refund, you get one. For example, when consumer law gives you a right to cancel and be refunded, or when a refund is due because we failed to provide the service. Nothing in this policy limits your legal rights.
- Billing mistakes. If we charged you twice, charged you after you canceled, or charged the wrong amount, email us. If we made a mistake, we'll correct it, including by refunding the incorrect charge.
- How refunds are paid. Refunds go back to the original payment method, in euros. Your bank decides how long the money takes to appear.
- Costs charged by others. X API credits, messaging charges from WhatsApp, Twilio or Plivo, and fees from AI providers you connect with your own key are billed by those companies. We can't refund them.
- Changes made by networks. Social networks control their APIs and can change them at any time. We work to keep every feature running, but a change made by a network doesn't by itself make you eligible for a refund.
Plan changes
You can upgrade or downgrade from the Billing page. Plan changes are prorated for the rest of your billing period. Before you downgrade, check which features the new plan includes and its limits for social accounts, team members and storage. You may need to remove accounts or members to fit them.
Failed payments
If a renewal payment fails, we may retry it and ask you to update your payment method. If the payment still doesn't go through, we may suspend your workspace until it's paid, and scheduled posts may not publish in the meantime.
Billing disputes
If something looks wrong on your bill, email us before you contact your bank. Most billing questions are quick to sort out. If you open a chargeback, we'll share the details of your subscription and your use of the service with the payment processor and your bank, and we may suspend the account while the dispute is open.
Your data after you cancel
- When your paid period ends, your access to the workspace ends, and posts scheduled after that date won't publish.
- If you don't delete your account, we keep your data for a while so you can pick up where you left off if you subscribe again. [Inactive-account deletion notice, to be confirmed]
- To remove your data sooner, delete your account in the app or email us. Our Privacy Policy explains what we keep and for how long.
- Before you cancel, copy anything you want to keep. The API can help you retrieve posts and media.
Contact billing support
Email hello@postocial.com from the email address on your account, and tell us the date and amount of the charge you're asking about. Never send us your full card number.