Messenger chatbot
A Messenger chatbot that greets, answers and books for your Page
Welcome every new chat, answer the questions you get every day and pass the conversation to your team when it matters, right inside Messenger on your Facebook Page.
Included in Premium and higher plans, not in Starter. Free for 7 days. Card required; cancel before the trial ends and you will not be charged.
Bot setup
Set up the basics in minutes
Open Bot setup, pick your Page and fill in the pieces every Messenger bot needs. A live phone preview shows what people will see.
- A welcome message when someone taps Get Started
- A default reply when nothing matches, every time or once a day per person
- Up to 4 ice breakers that answer or start a flow
- A persistent menu with submenus, links or flows, synced to your Page when you save
Rich messages
Messages that do more than text
Give people something to tap, so they get to the answer faster.
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Quick replies and buttons
Up to 13 quick replies people can tap, and up to 3 buttons that reply, open a link or a page inside Messenger, or place a call.
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Cards and carousels
Show products, services or offers as cards, up to 10 in one carousel.
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Images, video, audio and files
Send a price list, a short video, a voice message or a PDF menu.
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Questions that save answers
Ask for an email address, a phone number or a date, and save the answer to the contact.
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Bookings in the chat
Show open times people can tap, then confirm the booking in the same conversation.
Explore appointment booking -
Payment links
Send a Pay now button through your own Stripe, PayPal, Razorpay, Paystack, MyFatoorah or Mercado Pago account.
Triggers
Ways people start a chat with your bot
A flow can wait for any of these moments, alone or together.
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Messages and keywords
Answer every message, or only messages that contain, exactly match or start with your keyword.
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Comments on posts and ads
Reply to comments on your Page posts and ads, then continue the conversation in Messenger.
Explore comment-to-DM -
Click-to-Messenger ads
Greet people who start a chat from your ad, with one flow for every ad or a dedicated flow for a single ad.
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m.me links and QR codes
Share an m.me link or print its QR code. Each one can start the flow you choose.
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Follow-ups after a message
Start a flow after a teammate or the bot sends a message, for example to ask how it went.
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Contact events and dates
Start a flow when a tag or pipeline stage changes, or on a date you set. Meta's 24-hour rule still decides who can receive it.
Templates
Messenger templates to start from
Install one, adjust the wording and publish. Booking templates need a connected calendar.
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Welcome New Messenger Chats
A friendly first reply for everyone who messages your Page.
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FAQ Deflection Flow
Answer the questions you get every day and pass the rest to your team.
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Collect Email & Phone
Ask for contact details and save them to the profile.
Contacts and pipeline -
Lead Qualification Flow
Ask a few questions and branch on the answers.
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Table Reservation
Take reservation requests for your restaurant in Messenger.
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Book Appointment / Consultation
Let people book a time in the chat. Needs a connected calendar.
Appointment booking
Broadcasts and sequences
Follow up within Messenger's rules
Broadcasts on Messenger reach people who messaged your Page in the last 24 hours, and opted-out contacts are skipped. For timed follow-ups, add a short sequence.
- Send to a saved segment, now or at a set time
- Opted-out and blocked contacts are skipped, and checked again at send time
- Short sequences with a sending window in each contact's timezone
- An option to stop a sequence for anyone who replies
- Message only people who wrote to your Page first, and stop when they ask
Team handover
Hand the chat to your team at any time
Messenger chats arrive in the unified inbox next to your comments and your other channels.
- Assign a chat to a teammate, or round-robin new ones to the least busy person
- Pause the bot when a teammate replies, and resume it when you hand the chat back
- Internal notes with @mentions that customers never see
- Saved replies you insert with a slash shortcut
Good to know
Messenger's 24-hour rule, in plain words
Meta decides when a Page may message someone, and your bot has to follow the same rules.
- Standard messages, automated ones included, only within 24 hours of the person's last message
- The human-agent tag allows replies for up to 7 days, only when a person writes them
- No promotions outside the window
- No automated messages to people who never contacted your Page
FAQ
Messenger chatbot questions
Do I need a Facebook Page?
Yes. The chatbot runs on a Facebook Page you manage and answers the messages people send to it in Messenger. You connect the Page the same way you connect it for publishing.
Can it message people who never wrote to my Page?
No. Meta only lets a Page message people who contacted it first, for example with a message, a comment or a tap on your ad. The bot answers the people who reach out.
Can I send broadcasts on Messenger?
Yes, to people who messaged your Page in the last 24 hours, and opted-out contacts are skipped. Messages outside that window, such as Meta's paid marketing messages, aren't available in Postocial. How broadcasts work.
Does the menu show in Messenger?
Yes. When you save the persistent menu in Bot setup, Postocial syncs it to your Page, so it appears in Messenger with its submenus, links and flows.
Can people reach a person?
Yes. Add a handover step to any flow, for example behind a "Talk to a person" menu item, and the chat goes to your team in the unified inbox. The bot pauses while a teammate replies.
Is there a per-message fee?
No. Postocial doesn't charge per message, and the Messenger chatbot comes with messaging on Premium and higher plans. If you run Click-to-Messenger ads, Meta bills the ad spend to your ad account.
Answer Messenger in seconds, not hours
On Premium and higher plans, connect your Facebook Page during the free trial, set a welcome message and a menu, and try the bot yourself.
A card is required to start the 7-day free trial. When the trial ends, we charge your card for the plan you picked, unless you cancel before.