Appointment booking
Take appointment bookings in the chat, with reminders and calendar sync
Offer open times right in the conversation, or send a booking link, and Postocial confirms, reminds and syncs the meeting to your calendar.
Included in Premium and higher plans, not in Starter. Free for 7 days. Card required; cancel before the trial ends and you will not be charged.
How it works
From first message to booked meeting
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Connect your calendar
Sign in with your own Google Calendar or Zoom account under Integrations.
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Create a meeting type
Set the length, your weekly hours, buffers and where you meet.
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Add it to a flow
Add a Book Meeting step to an automation, or install a booking template.
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Customers pick a time
They tap a time in the chat or choose one on your booking page, then get your confirmation message.
Meeting types
Meeting types that fit how you work
A meeting type sets what people can book. Create one for each service, such as a first consultation or a follow-up.
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Length and slots
Set how long a meeting lasts and how often a new slot starts.
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Weekly hours
Choose the days and times people can book, in the time zone you work in.
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Room to breathe
Add a buffer before and after each meeting, a minimum notice and a limit on how many days ahead people can book.
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Where you meet
- Google Meet, with a link made for you
- Zoom, with a link made for you
- A phone call
- In person
- Your own link or notes
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Reminders
Pick when reminders go out: 1 day, 2 hours, 1 hour, 30 minutes or 10 minutes before the meeting.
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Your own wording
Write the confirmation, reminder and cancellation messages, or keep the defaults. The date, time, join link and contact details fill in for each booking.
In the chat
Booking where the conversation already is
Add a Book Meeting step to a flow, and a customer can go from a question to a booked slot in a few taps.
- Tappable times inside WhatsApp, Messenger and Instagram chats
- A link to your booking page on SMS, sent through your own Twilio, Plivo or SMS gateway account
- Insert booking link in the inbox, for chats a teammate is handling
- A hosted booking page you can share anywhere, and a page where customers manage their booking
- Messenger
Calendar sync
Your calendar stays in charge
Connect your own accounts, and bookings land where you already plan your day.
- Google Calendar: offered times respect your free and busy times, and each booking can get a Google Meet link
- Zoom: a Zoom meeting for every booking, moved when the booking moves and deleted when it is cancelled
- No calendar yet? You can still create meeting types, but nothing syncs and no Meet links are made until you connect one
Templates
Start from a booking template
The template library includes ready-made booking automations for common kinds of business. Install one, connect your calendar and change the wording to sound like you.
- Booking flows for salons, clinics, property viewings, test drives, trial classes, consultations and cleaning services
- Booking templates need a connected calendar
- Change the messages and steps before you publish. Drafts never answer customers
After the booking
Keep every booking on track
Bookings from chats, your booking page and your automations all land in one list.
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Bookings list
See upcoming and past meetings with their join links. Reschedule or cancel, and the contact is told either way.
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Booking webhooks
Send booking created, rescheduled and cancelled events to your own systems with signed webhooks.
Explore the API -
Team permissions
Team Roles decide who can see and manage meetings, so each teammate gets only what their job needs.
Explore teams
FAQ
Booking questions
Do I need Google Calendar?
To sync bookings and create Google Meet links, yes. Without a connected calendar you can still create meeting types, but meetings do not sync and no Meet links are made. The booking templates also need a calendar.
Can customers book on Instagram?
Yes. In WhatsApp, Messenger and Instagram chats, the Book Meeting step shows times the customer can tap. On SMS, the customer gets a link to your booking page instead.
Can I use Zoom?
Yes. Sign in with your own Zoom account, and every booking gets its own Zoom meeting. If the booking is rescheduled, the meeting moves, and if it is cancelled, the meeting is deleted.
Do customers get reminders?
Yes. Pick when they go out: 1 day, 2 hours, 1 hour, 30 minutes or 10 minutes before the meeting. You write the reminder, and the date, time and join link are filled in for each booking.
Can I limit when people can book?
Yes. Set weekly hours and a time zone, add buffers before and after each meeting, require a minimum notice and cap how many days ahead people can book. Switch a meeting type off when you need a break.
Is there a booking page I can share?
Yes. Postocial hosts a booking page you can link from your bio, website or emails, and customers get a page to manage their booking.
Does booking by WhatsApp or SMS cost extra?
Not from Postocial: there is no fee per booking or per message. Meta bills WhatsApp messages to your WhatsApp Business account, and booking links by text go through your own Twilio, Plivo or SMS gateway account, billed by your provider. As with any message, contact only people who wrote to you first or agreed to hear from you.
Fill your calendar from your chats
On Premium and higher plans, connect your calendar, create a meeting type and book a test slot from a chat during the free trial.
Free for 7 days. Card required; cancel before the trial ends and you will not be charged.